Coastal Creative Media ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coastalcreativemedia.com or engage us for professional services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
01
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data. Personally identifiable information — such as your name, email address, telephone number, and company or vessel name — that you voluntarily provide when completing our contact or inquiry form, communicating with us directly, or engaging our services.
- Project Information. Details relating to your project, vessel, brand, or marketing requirements that you share with us in the course of commissioning our services.
- Usage Data. Information your browser sends automatically when you visit our website, including your IP address, browser type and version, pages viewed, time and date of your visit, and referring URLs.
- Cookies and Tracking Technologies. Cookies, web beacons, and similar technologies that help us understand how visitors use our site. You may disable cookies in your browser settings; however, some features of the site may not function correctly as a result.
02
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and communicate with you about potential or active projects.
- To deliver professional photography, videography, and media production services you have commissioned.
- To send you project updates, deliverables, invoices, and related correspondence.
- To improve and personalise your experience on our website.
- To monitor and analyse usage trends in order to improve the site's content and functionality.
- To comply with legal obligations and protect the rights of Coastal Creative Media and its clients.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
03
Disclosure of Your Information
We may share your information in limited circumstances as described below:
- Service Providers. We may share data with third-party vendors and service providers — such as cloud storage, project management, and email platforms — that assist us in operating the website and delivering our services. These parties are contractually obligated to keep your information confidential.
- Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements. We may disclose your information where required to do so by law or in response to valid requests by public authorities.
We will never publicly display or share client media assets, project details, or personal information without your express written consent, except as noted above.
04
Cookies and Tracking Technologies
Our website uses cookies — small data files placed on your device — to enhance functionality and analyse how visitors interact with our content. We use the following types of cookies:
- Strictly Necessary Cookies. Required for the site to function. They do not store any personally identifiable information.
- Analytics Cookies. Used to understand how visitors navigate the site so we can improve performance and user experience. Data collected is aggregated and anonymous.
You can control and manage cookies through your browser settings. Rejecting analytics cookies will not affect your ability to use the site.
05
Data Security
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Client deliverables are stored on password-protected platforms with restricted access.
Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
06
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. Inquiry data from non-clients is typically retained for 12 months. Project files and correspondence related to active or past clients are retained for a minimum of three years following project completion, or longer where required by law or legitimate business need.
07
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your personal information, subject to applicable legal obligations.
- The right to object to or restrict certain processing of your data.
- The right to data portability in certain circumstances.
To exercise any of these rights, please contact us at info@coastalcreativemedia.com. We will respond to all requests within 30 days.
08
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services — including file delivery platforms such as Google Drive, Frame.io, or Pixieset. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our site or through your client portal.
09
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.
10
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.
11
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Coastal Creative Media
Fort Lauderdale, Florida, USA
info@coastalcreativemedia.com